Auto mechanics, doctors and IT specialists: three professions that typically rank low on our trust meters. It's a shame that some of them have manipulated the typical consumer's lack of knowledge to such a degree as to damage the entire industry - especially for those with integrity.
Recently I was in need of IT services for my home computer. Night after night, my husband tried to upload his day's work only to be kicked off half way through - all work lost. Cussing and banging and with no options apparent, he would be forced to drive to the nearest wi-fi parking lot at way-past-our-bedtime in order to meet his deadlines. Utter frustration finally outweighed our fears of outrageous costs and solutions we didn't understand. We made the call.
Of course the problem never materialized during an appropriate hour. Our IT guy had to field calls from us late at night and early on weekend mornings. He also made multiple trips to our house to test different solutions. In the end, the problem was determined to be that of our provider. Getting them to understand/fix it was another purely miraculous work.
It's been weeks since the problem, which went on for months, has tormented us. Our IT guy hasn't had to make a visit or field a call for some time, but has dropped in via email about once a week to check on the situation. We finally received his invoice yesterday, and were shocked at how affordable it was. I seriously feel like I need to buy the guy dinner... twice.
If you are a business owner I urge you to protect your industry with integrity, and by building solid reputations of goodness. As a consumer, I urge you to keep the faith and continue searching until you find "a good one." And if you happen to be in need of some IT service, I invite you to contact firstname.lastname@example.org.