Dealing with confrontation is something most people would rather avoid, but it doesn't have to be so painful. For those who choose to do so the right way, it can be an experience that builds character and provides growth. Here are some tips to help make the process less ominous.
- Decide what the win of the confrontation will be.
- Think through supporting factors of why this win will be beneficial.
- Try to envision the upside for the other party involved and articulate it.
- Put your emotion to the side. Separate the action from the person.
- Compose your argument. Write it out if possible.
- Play out the confrontation in your mind, trying to anticipate anything that may cause your emotions to kick in. Determine how you will deal with this.
- Focus on the win. Don't bring up alternate issues unless they directly impact the win.
- Take a deep, calming breath prior to your confrontation.
- If the other party becomes angry, make them aware. Ask "why are you yelling at me?" This will likely refocus them back on the issue at hand and calm them down.
- Don't get sucked in to an argument. Preparation is your best defense.
The ability to face confrontation positively is a characteristic of true leadership. Those who manage to do so will find much respect in others, and will gain more confidence and peace within.
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